FAQ
Shipping
Within the United States, all dolls are shipped USPS Priority mail with tracking and insurance.
International packages are shipped via First Class Airmail (no tracking or insurance included).
Buyer is responsible for all international customs fees.
Dolls are shipped within 5 days of purchase unless otherwise arranged.
I am not responsible for lost or stolen packages.
Returns
Please contact me if you are not 100% satisfied with your purchase. I will accept returns if you contact me within 7 days of receipt. Customer is responsible for return shipping costs. The return must be in its original condition and packaging. I can only refund items that arrive in their original condition, so be sure to package your return carefully. You must also provide me with a return tracking number. The refund will be issued through Etsy onto the original method of payment after I receive the item.
Where to purchase a doll
All dolls will be available in my Etsy shop.
To see what will be listed next, follow me on Instagram @octoberrosedolls.
What about custom orders?
I am currently not accepting custom orders.
Can dolls be reserved?
No dolls can be reserved. They will all be listed in my Etsy shop where everyone has a chance to purchase.
Contact
You can contact me through Etsy messages or Instagram DMs.
You can also email me at octoberrosedolls {at} gmail {dot} com.
Doll Care Instructions
These dolls can be spot cleaned when necessary with warm water and mild soap.
Rinse with warm water.
Never put a doll in the dryer.
Gently press out the water with a towel (avoid wringing).
Allow to air dry away from heat.
To care for the clothing, hand wash and lay flat to dry.
Wooden buttons should not be allowed to soak for long periods of time.
Do not wring or agitate the wool.
Press out excess water with a towel and lay flat to air dry.
If your doll's hair is made of Tibetan lambskin, avoid getting the weather at the scalp wet. The locks can be dampened to restore the natural curls in the hair.
Wigs made with mohair yarn should be brushed occasionally to restore their softness.
Teeswater should not be brushed, as the fibers will come out of their natural curl formation.
Mohair and ox wefts can be brushed and styled, washed and dried.
